Orders require 4 to 10 day delivery for North America. We use a courier service and if you do not receive a tracking number for any reason, please contact us at firstname.lastname@example.org or by phone 888 681 1362
Applicable taxes are applied from province/state of order origin.
*USA/UK/Europe - Please note that Nova Scotia Fisherman does not pay import duties & taxes on orders coming from Canada. This is the responsibility of the purchaser upon receiving your order. For more info in import duties & taxes from Canada, contact your state or country.
Return and Replacement Policy
At Nova Scotia Fisherman we stand by our products. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details. Returns at a Retail Store If you purchased the product from a retail store, please contact the store directly for their return policy. We recommend returning the product to the store if possible in order to avoid return shipping fees. However, if the store cannot accept your return, you may return the product directly to Nova Scotia Fisherman™ via the return process below. Returns to Nova Scotia Fisherman If you purchased the product from novascotiafisherman.com or from a retail store: You may return it by mail for a full refund within 30 days of the date of purchase if you include your original receipt
After 30 days, or without a receipt, you may return the product by mail for an exchange of equal value. Nova Scotia Fisherman™ for an unreasonable quantity of items or items that may not have been purchased within the last year. All Returns should be addressed to: Nova Scotia Fisherman 15 Jones Rd New Minas, Nova Scotia B4N3N2 1 888 681 1362 For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. We're sorry, return shipping fees are not reimbursable. Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price. Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, 9am to 5pm AST or you can email us at email@example.com .
Damaged Items or Our Error When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at customer service 1-888-681-1362 or send an email to firstname.lastname@example.org. Our customer service desk is available Monday - Friday 9 AM - 5 PM AST.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. If you're returning the product because we made an error, please call us at 1-888-681-1362 or email us email@example.com . Our customer service desk is available Monday - Friday 9 AM - 5 PM AST.
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