Shipping & Return Policy

 

Shipping

In Canada a flat rate of shipping $10 or free for orders over $50

In United States and UK a flat rate of shipping $15.00 or free over $50

Orders require 4 to 10 day delivery. We use a courier service and if you need a tracking number please contact us at info@novascotiafisherman.com or by phone 888 681 1362

 

Taxes

Applicable taxes are applied from province of order origin. 

 

Return and Replacement Policy

At Nova Scotia Fisherman we stand by our products. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.
Returns at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their return policy. We recommend returning the product to the store if possible in order to avoid return shipping fees. However, if the store cannot accept your return, you may return the product directly to Nova Scotia Fisherman™ via the return process below.
Returns to Nova Scotia Fisherman
If you purchased the product from novascotiafisherman.com or from a retail store:
You may return it by mail for a full refund within 30 days of the date of purchase if you include your original receipt

After 30 days, or without a receipt, you may return the product by mail for an exchange of equal value. Nova Scotia Fisherman™ for an unreasonable quantity of items or items that may not have been purchased within the last year.
All Returns should be addressed to:
Nova Scotia Fisherman
15 Jones Rd
New Minas, Nova Scotia
B4N3N2
1 888 681 1362
For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. We're sorry, return shipping fees are not reimbursable.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, 9am to 5pm AST or you can email us at info@novascotiafisherman.com .

Damaged Items or Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at customer service 1-888-681-1362 or send an email to info@novascotiafisherman.com. Our customer service desk is available Monday - Friday 9 AM - 5 PM AST.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you're returning the product because we made an error, please call us at 1-888-681-1362 or email us info@novascotiafisherman.com .
Our customer service desk is available Monday - Friday 9 AM - 5 PM AST.